Cancellation Policy


Cancellation Policy


Last Update: 4th February, 2025.

At 2Point Logistics Corp (formerly 2Point Delivery Limited) ("we," "our," "us"), we understand that sometimes plans change and clients may need to cancel or reschedule services. This Cancellation Policy outlines our terms regarding cancellations, rescheduling, and any related fees to ensure clarity and fairness for all parties involved.


1. General Cancellation Guidelines

We encourage our clients to provide as much notice as possible when canceling or rescheduling services to avoid unnecessary fees and disruptions to our scheduling system.


1.1 Notice Requirement

To cancel or reschedule any prearranged service (including moving, courier, transportation, cleaning, or junk removal services), clients must provide at least 24 hours’ notice before the scheduled service. This allows us sufficient time to adjust our resources and workforce allocation without affecting other scheduled services.


1.2 Minimum Notice Period

For cancellations made less than 24 hours before the service, a cancellation fee may apply. The fee compensates 2Point Logistics Corp (formerly 2Point Delivery Limited) for the logistical preparations and resources already committed to the service.


2. Cancellation Fees

When clients cancel a service without providing the required notice, a cancellation fee will apply. The fee amount depends on the type of service booked, its scope, and how far in advance the cancellation is made.


2.1 Fee Structure

  • Same-Day Cancellations (Less than 24 hours’ notice): A fee of 50% of the service cost will be charged. This is to cover the costs of labor, transportation, and preparation that have already been allocated.
  • Cancellations within 24–48 hours: A fee of 25% of the service cost will be charged for cancellations made within this window.
  • Cancellations with More than 48 hours’ notice: No fee will be charged for cancellations made with sufficient notice beyond 48 hours.


2.2 Non-Refundable Deposits

Certain services may require a non-refundable deposit at the time of booking. In the case of cancellation, this deposit may not be refunded, depending on the terms outlined in the service agreement.


3. Rescheduling Policy

We understand that changes in schedules are sometimes necessary, and we aim to accommodate rescheduling requests to the best of our ability. However, rescheduling must be done in accordance with the following guidelines:


3.1 Rescheduling with 24 Hours’ Notice

If a client needs to reschedule a service, they must provide at least 24 hours’ notice prior to the scheduled start time. Rescheduling within this window will not incur any additional fees, and we will make every effort to accommodate your new requested date and time.


3.2 Same-Day Rescheduling

If rescheduling is requested on the same day as the service (less than 24 hours’ notice), a rescheduling fee may apply. The fee will generally reflect the administrative and logistical costs incurred by 2Point Delivery Ltd in reallocating resources on short notice.


4. No-Show Policy

A "no-show" occurs when a client fails to be present at the scheduled location or fails to provide access for the agreed-upon service without prior notification or cancellation. This policy is in place to protect the time and resources dedicated to the client.


4.1 Definition of a No-Show

A no-show occurs under the following conditions:

  • The client or their representative is not present at the service location at the agreed-upon time.
  • The client does not provide the necessary access to the property or goods to facilitate the service.
  • The client fails to cancel or reschedule within the required notice period.


4.2 Fees for No-Show

If a no-show occurs, the full cost of the scheduled service will be charged to the client’s account. This fee is non-negotiable and covers the costs of the labor, equipment, and transportation that were allocated for the service.


5. Repeated Cancellations or Rescheduling

Clients who frequently cancel or reschedule services without sufficient notice may be subject to further review. In such cases, 2Point Delivery Ltd reserves the right to:


5.1 Termination of Service Agreement

Repeated last-minute cancellations, rescheduling, or no-shows may result in the termination of any ongoing service agreement. This decision will be made at our sole discretion and is meant to ensure that we can continue to serve our other clients efficiently.


5.2 Re-evaluation of Service Terms

In some cases, we may require clients who have repeatedly canceled or rescheduled to pay in advance or provide additional notice for future bookings. This policy is designed to ensure that our resources are managed effectively and that all clients receive the services they need in a timely manner.


6. Emergency Cancellations

We recognize that unforeseen emergencies or events beyond your control may necessitate the cancellation or rescheduling of services. In these cases, we aim to be flexible and understanding.


6.1 Valid Emergency Circumstances

Emergency cancellations may include:

  • Severe weather conditions that make service delivery unsafe or impossible.
  • Personal or family emergencies that prevent the client from being present for the service.
  • Illness or injury.


6.2 Waiving Fees for Emergencies

In the event of a valid emergency, 2Point Delivery Ltd may waive the cancellation or rescheduling fee at its discretion. Clients are encouraged to notify us as soon as possible in the event of an emergency so that we can adjust accordingly.


7. Refund Policy for Canceled Services

When a cancellation occurs, clients may be entitled to a refund depending on the timing and nature of the cancellation.


7.1 Refund Eligibility

  • Full Refund: Clients who cancel more than 48 hours in advance of the scheduled service will typically receive a full refund of any prepaid fees, excluding non-refundable deposits.
  • Partial Refund: Clients who cancel with 24–48 hours’ notice may be eligible for a partial refund, minus any cancellation fees outlined in section 2.1.


7.2 Refund Processing

Refunds are processed within 7–10 business days following the cancellation. Clients will be notified once their refund has been initiated.


8. How to Cancel or Reschedule

To cancel or reschedule a service, clients may contact us using the following methods:


8.1 Contact Information

Clients must include their service details (e.g., booking reference, date, and time) in their cancellation or rescheduling request to ensure timely processing.


9. Client Responsibilities

To ensure smooth and timely service provision, clients are responsible for the following:


9.1 Providing Accurate Contact Information

Clients must ensure that we have up-to-date and accurate contact details for any service communications, including cancellations and rescheduling requests.


9.2 Timely Communication

Clients are expected to communicate any changes to their service needs in a timely manner. Failure to do so may result in service delays, cancellations, or the application of cancellation fees.


10. Amendments to the Cancellation Policy

2Point Delivery Ltd reserves the right to amend or update this Cancellation Policy at any time. Any changes will be communicated to clients through official channels, such as email or our website. Clients are encouraged to review the cancellation policy periodically to ensure they are aware of any updates.

This Cancellation Policy ensures that both clients and 2Point Delivery Limited are aligned on expectations regarding cancellations and rescheduling, allowing for fair compensation for time and resources while accommodating client needs​(2point policy).



Need help?

Still looking for help?

Count on us for assistance whenever you need it. Our 24/7 operation ensures we're here for you anytime, day or night.

Contact Us

2Point Agent

Hey there
How can I help you today?