How can we help you?
At 2 Point, we operate around the clock to serve you whenever you need us. Day or night, our delivery services are at your disposal, ensuring convenience at every hour.
All topics
Don't worry you can still apply as a helper!
How 2 point works
What we do, areas we serve, communicating with us
Delivery in progress
Tracking your order, communicating with your helper.
Booking a service
scheduling, requesting, making changes.
Pricing discount & fees
Pricing, promotions, referrals, taxes & fees
Still looking for help?
Count on us for assistance whenever you need it. Our 24/7 operation ensures we're here for you anytime, day or night.
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Frequently Asked Questions
Here are some of our FAQs
2Point App offers on-demand last-mile delivery, moving, and cleaning services for both residential and commercial clients. Our services are designed to provide convenience and professional assistance whenever you need it.
To book a service, download the 2Point App from your app store, create an account, and follow these steps:
1. Select the type of service you need (delivery, moving, or cleaning).
2. Enter the necessary details and any specific instructions.
3. Choose your preferred date and time.
4. Confirm your booking and make the payment.
The app provides real-time pricing, so you can see the cost before confirming your booking. The pricing for each service is calculated based on various factors such as distance for deliveries, size and complexity of the move, and the scope of cleaning required.
All Helpers are thoroughly vetted through a comprehensive background check and onboarding process. We provide training to ensure they uphold the highest standards of professionalism, safety, and customer service. Helpers are also required to have personal healthcare protection and insurance.
Once your booking is confirmed, you can track your delivery or service in real-time through the app. You will receive updates on the status and location of your Helper, ensuring you know when to expect them.
To reschedule or cancel your booking, open the 2Point App, go to your bookings, and select the option to reschedule or cancel. Please note that cancellation policies and any applicable fees will be outlined during the booking process.
Your satisfaction is our top priority. If you are not satisfied with the service, please contact our support team through the app. Provide details of the issue, and we will work to resolve it promptly, whether it involves a refund, a reservice, or addressing any specific concerns.
Yes, to ensure a smooth process, please:
For deliveries: Ensure the delivery area is clear and accessible.
For moving: Pack and label your items, and clear pathways for the movers.
For cleaning: Tidy up the space and remove any personal items or clutter.
To become a Helper, download the 2Point App and apply through the "Become a Helper" section. Complete the application form, undergo the background check, and attend our onboarding session. Once approved, you can start accepting jobs through the app.
Clients are required to possess insurance for their homes or offices to cover any small unintentional damages that may occur during the delivery, moving, or cleaning process. This ensures additional protection for both parties involved.
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