Privacy Policy

Last Update: 4th February, 2025.

At 2Point Logistics Corp (formerly 2Point Delivery Limited) ("Company," "we," "us," or "our"), your privacy is of the utmost importance to us. We are committed to protecting and respecting your privacy and ensuring that any personal data you provide to us is handled in compliance with applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, as well as your rights related to this data.

Please read this policy carefully to understand our views and practices regarding your personal information and how we will treat it.

1. Information We Collect

We collect personal data to provide and improve our services. This information is gathered directly from you, from your interactions with our website or services, and from third parties where applicable.

1.1 Personal Information

We may collect various types of personal information from you, depending on the nature of your interaction with us. This may include:

Full Name: Required for identification purposes.
Contact Information: Such as email address, phone number, and physical address for communications, billing, and service delivery.
Delivery Details: Information related to your requested services, such as delivery address, special instructions, and time preferences.

1.2 Service-Related Data

We collect data that is relevant to the services we provide, including:

Package Information: Details regarding items to be moved, delivered, cleaned, or removed as part of our service offerings.
Time and Location Data: Time of service and delivery locations for logistics planning and customer service improvements.

1.3 Financial Information

We may collect payment-related information such as:

Payment Methods: Credit card, debit card, or other payment information to process transactions securely.
Billing Details: Information necessary for invoicing and billing purposes.

1.4 Website Usage Data

When you interact with our website, we may collect data automatically through cookies, web beacons, and similar tracking technologies. This data helps us analyze how visitors use our website to improve functionality and user experience. This may include:

IP Address: For geolocation and security purposes.
Browser Information: Such as browser type and version, operating system, and device type.
Activity Data: Pages viewed, time spent on the site, and interaction with website features.

We collect only the information necessary to fulfill the purposes for which the data is gathered.

2. How We Use Your Information

The personal data we collect serves specific purposes related to the services we provide. These purposes are outlined below:

2.1 Service Provision

We use your personal information to deliver the services you request, including:

Scheduling Services: To manage appointments for moving, courier, transportation, cleaning, and junk removal services.
Communications: To contact you regarding service updates, delivery confirmations, and troubleshooting.
Customer Support: To address inquiries, complaints, and provide assistance as needed.

2.2 Payment Processing

Your financial data is used to process payments for the services rendered. We ensure that all payment transactions are secure and encrypted to prevent unauthorized access to your data. We do not store your financial information unless necessary for recurring transactions or refunds.

2.3 Improving Our Services

We may use the information collected to improve the efficiency and quality of our operations, including:

Internal Analytics: Analyzing customer behavior and preferences to enhance service delivery and optimize operations.
Website Performance: Monitoring website usage to ensure functionality, troubleshoot problems, and enhance the user experience.

2.4 Marketing and Communications

With your consent, we may use your contact information to send promotional material, special offers, and service-related updates. You can opt out of marketing communications at any time by following the unsubscribe instructions included in these emails.

3. How We Store and Protect Your Data

We are committed to ensuring the security of your personal data. We implement robust security protocols to protect your information from unauthorized access, alteration, disclosure, or destruction.

3.1 Data Security Measures

We use industry-standard security measures, including:

Encryption: All sensitive data, such as payment information, is encrypted during transmission using SSL (Secure Socket Layer) technology.
Access Controls: Only authorized personnel with a legitimate need to access your information can do so, and they are bound by strict confidentiality obligations.
Firewalls and Intrusion Detection: Our systems are protected by firewalls and other security measures to prevent unauthorized access.
Data Anonymization: Where possible, personal data is anonymized to minimize risk in the event of a breach.

3.2 Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

4. Sharing of Personal Information

We value your privacy and ensure that your data is not sold, rented, or shared with third parties for marketing purposes without your explicit consent. However, there are instances where we may need to share your data with trusted entities to facilitate service provision.

4.1 Service Providers

We may share your information with third-party service providers who help us in delivering our services. These providers include:

Payment Processors: For securely processing transactions.
Logistics Partners: For handling and delivering packages, moving items, or performing cleaning services.
IT Service Providers: For maintaining and securing our systems and website.

All service providers are contractually obligated to handle your personal information with confidentiality and in compliance with applicable data protection laws.

4.2 Legal Obligations

We may disclose personal data if required by law, including to:

Comply with legal proceedings: Such as court orders or subpoenas.
Protect rights: To enforce or apply our terms of service, or to protect the rights, property, or safety of our company, our employees, or our customers.

5. International Operations and Data Transfers

As a logistics company, we may provide services across different regions and countries. This may involve the transfer of personal data to countries with different privacy laws than your home country. In such cases, we ensure that your data is transferred in compliance with applicable data protection regulations, including but not limited to the General Data Protection Regulation (GDPR) in Europe.

If data is transferred outside of your jurisdiction, we will take appropriate steps to protect your privacy and ensure that adequate safeguards are in place, such as standard contractual clauses or equivalent data protection frameworks.

6. Your Rights Regarding Your Personal Information

You have specific rights regarding your personal information, which we are committed to upholding. These rights may vary depending on your location but generally include:

6.1 Right to Access

You have the right to request a copy of the personal data we hold about you. Upon verifying your identity, we will provide you with this information within the legal timeframe.

6.2 Right to Rectification

If your personal information is inaccurate, incomplete, or out of date, you have the right to request correction or updates. We will promptly correct any inaccuracies.

6.3 Right to Deletion

You may request the deletion of your personal data if it is no longer needed for the purposes for which it was collected, or if you withdraw your consent (where applicable). However, legal or regulatory obligations may require us to retain certain data for a prescribed period.

6.4 Right to Restrict Processing

In some circumstances, you may ask us to restrict the processing of your data, such as during the verification of accuracy or in connection with legal claims.

6.5 Right to Data Portability

If applicable, you may request to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to have that data transmitted to another service provider.

6.6 Right to Object

You have the right to object to the processing of your data for marketing purposes or based on legitimate interests. We will respect your preferences and stop processing your data unless we have a compelling reason to continue under applicable laws.

You can exercise your rights by contacting us at info@2pointdelivery.com or by phone at +1-639-997-2710.

7. Children’s Privacy

Our services and website are not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance the user experience and for analytics. Cookies are small text files placed on your device when you visit our website. They help us understand user behavior, remember preferences, and improve our services.

8.1 Types of Cookies We Use

Essential Cookies: Necessary for the basic functioning of the website (e.g., logging in, security).
Performance Cookies: Help us understand how visitors use our site, improving site performance.
Functionality Cookies: Remember your preferences to enhance your experience (e.g., language settings).
Targeting/Advertising Cookies: Track your behavior to deliver relevant ads based on your interests.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of our website.

9. Changes to this Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our data practices or legal obligations. If significant changes are made, we will notify you via email or by posting a notice on our website. We encourage you to review this policy periodically for the latest information on how we are protecting your data.

The date of the last update will always be noted at the top of this policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Phone: +1-639-997-2710
Email: info@2pointdelivery.com
Postal Address: 7551 Mapleford Blvd, Regina, SK, S4Y0C6

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