Delivery Status & Stages
The 2Point App offers a structured delivery flow that includes distinct booking statuses and tracking stages to streamline the booking and delivery process.
These statuses and stages provide clients and helpers with real-time visibility into the progress of each order, from the initial booking to the final delivery.
Delivery Booking Statuses
These statuses and stages provide clients and helpers with real-time visibility into the progress of each order, from the initial booking to the final delivery.
Delivery Booking Statuses
The delivery booking statuses track each phase of an order from creation to completion:
- Draft: Bookings in this stage are pending payment and will automatically expire if unpaid after one hour.
- Expired: If payment is not made within the hour, the booking expires and becomes inactive.
- Pending: After payment, the order awaits driver assignment, with the client retaining the option to cancel.
- Assigned: The order is matched with a driver, and the delivery process is ready to begin.
- Started: The driver has initiated the delivery process, beginning their journey to the pickup or drop-off location.
- Completed: The order has been successfully delivered, marking the end of the booking cycle.
Tracking Stages
Tracking stages give detailed insights into each delivery’s real-time progress:
- Order Placed: The order is confirmed and ready for assignment.
- Order Assigned: A driver is assigned, with their details and a timestamp visible to the client.
- Package Received: The driver has picked up the package, which may sometimes be delivered later per specific instructions.
- Delivering: The driver is en route to the recipient’s location, and clients can track the delivery in real-time.
- Recipient Received: The package has been delivered and accepted by the recipient.
- Incomplete: The driver was unable to deliver but is still compensated, as a delivery attempt was made.
- Order Cancelled: Orders can be canceled by the client or driver due to circumstances or at specific booking stages.