Client Code of Conduct

• Treat all 2Point Delivery contractors (drivers, movers, and service providers) with respect and professionalism.
• Refrain from any form of harassment, discrimination, or offensive behavior. This includes inappropriate language or actions based on race, gender, age, religion, or nationality.
• Use polite and professional communication in all interactions. For concerns or complaints, use official channels such as the in-app chat or support email instead of addressing the contractor directly.

• Safe Package Handoffs: Ensure the pickup and delivery areas are safe and accessible. Remove obstacles and secure pets during service to prevent accidents or discomfort.
• Privacy Respect: Contractors are prohibited from entering private areas such as homes or garages unless explicitly agreed upon during booking. Clients must honor this policy and specify drop-off locations clearly in the app.
• Scope of Service: Avoid requesting tasks beyond the agreed-upon services, such as assembly or additional manual labor.

• Be Ready on Time: Packages must be ready for pickup at the scheduled time to prevent delays for other clients and impact on overall service efficiency.
• Communicate Delays Promptly: If a delay occurs, notify the contractor or 2Point Delivery support immediately to reschedule or adjust the pickup time.

• Book Through the Platform: All services must be booked and paid for via the 2Point Delivery app or website. Soliciting contractors for private, off-platform agreements is strictly prohibited.
• Prevent Conflict of Interest: Any attempt to bypass 2Point Delivery and directly engage contractors may result in account suspension or termination.
• Report Misconduct: If a contractor violates the ethical standards, such as requesting direct payments, report the issue to 2Point Delivery support.

• Sustainable Practices: Use eco-friendly packaging materials such as recyclable or biodegradable options whenever possible.
• Reduce Waste: Consolidate multiple deliveries to minimize your carbon footprint and properly dispose of packaging waste.

• Acceptance of Terms: By booking services, clients agree to abide by this Code of Conduct.
• Consequences for Non-Compliance: Violations may lead to warnings, service restrictions, account suspension, or termination. Severe breaches, such as harassment or endangerment, may result in immediate termination and potential legal action.
• Resolution of Disputes: For any concerns, reach out to the support team for prompt investigation and resolution.

• This Code of Conduct is accessible under the Help section of the 2Point Delivery website and app. Clients will confirm their agreement to these guidelines during account registration and receive periodic updates as necessary.
• This Code ensures a smooth, safe, and professional experience for all parties involved.