Moving Client Code of Conduct

• Provide Accurate Details: Ensure all booking information is accurate, including the number of items, dimensions, and any special handling requirements (e.g., fragile or heavy items).
• Prepare Ahead: Pack and label all items before the movers arrive. Clearly mark fragile or priority items.
• Accessibility: Ensure the pickup and delivery locations are accessible. Inform the moving team of any stairs, elevators, or restricted parking areas.

• Safety First: Keep pathways clear and pets secured to prevent accidents. Avoid interfering with the moving process.
• Supervision: Be available for questions or clarifications but avoid micromanaging. Trust the movers to handle your items professionally.
• Assist Only When Necessary: Do not attempt to lift or move heavy items unless specifically agreed upon.

• Timely Payment: Ensure payments are processed promptly through the 2Point platform. Any additional charges for unplanned services will be communicated beforehand.
• Provide Feedback: Share your experience via the 2Point app or support channels to help improve the service.

• Respect Boundaries: Movers are prohibited from handling personal or prohibited items (e.g., firearms, chemicals, or perishable food).
• No Unscheduled Tasks: Do not request additional services outside the agreed-upon scope.

• Treat movers with respect and professionalism, refraining from any form of harassment, discrimination, or offensive behavior.
• Communication should be polite and constructive. Use official channels such as the in-app chat or support email for complaints or concerns.

• Safe Environment: Ensure pathways are clear of obstacles and keep pets or other animals secured during the move to prevent accidents.
• Privacy Standards: Movers are prohibited from entering restricted areas, such as locked rooms or storage spaces, without prior agreement. Clearly communicate the scope of the move and ensure movers have access to the necessary areas.
• Item Safety: Do not include hazardous or illegal items among your belongings. These items will not be transported.

• Be Ready on Time: Ensure all items are packed, labeled, and ready for pickup at the scheduled time. Delays caused by lack of preparation may incur additional charges.
• Communicate Changes Promptly: Inform the movers immediately through the 2Point app if there are any schedule changes or special instructions.

• Book Through the Platform: All moving services must be arranged and paid for via the 2Point Delivery app or website. Soliciting movers for off-platform agreements is strictly prohibited.
• Avoid Conflicts of Interest: Do not attempt to establish direct relationships with movers outside of 2Point Delivery. Violations may result in account suspension.
• Reporting Issues: Report any concerns about mover conduct or service issues to 2Point Delivery support for immediate resolution.

• Sustainable Practices: Use eco-friendly moving materials, such as reusable bins or recyclable boxes, whenever possible.
• Reduce Waste: Consolidate items to minimize packaging and dispose of unwanted materials responsibly.
• Eco-Friendly Options: If available, opt for services that prioritize environmentally sustainable practices.

• Acceptance of Terms: By booking moving services with 2Point Delivery, clients agree to abide by these guidelines.
• Consequences for Non-Compliance: Violations may result in additional charges, service restrictions, or account suspension. Severe breaches, such as harassment or endangerment, may lead to immediate termination of service and legal action if applicable.
• Resolution of Disputes: For any concerns, contact the 2Point Delivery support team through official channels for prompt assistance.